Industrial Infrastructure Company LLC (OIK LLC) was established on September 24, 2021.

OIK LLC is a part of the backbone enterprises of Transport Engineering Management Company LLC.

Successful implementation of projects, improvement of the technologies used, team cohesion and focus on results allow OIC to demonstrate annual growth and financial stability.

Thanks to the implemented set of software products, accumulated experience and knowledge base, our Company is ready to implement turnkey projects, from a business plan, reengineering of the Customer's business processes, to full cycle automation.

Services provided:

• computer infrastructure audit;
• designing IT systems with the selection of software and necessary equipment;
• maintaining computer networks in working condition;
• diagnostics and prevention of computers, office equipment;
• setup, maintenance of servers, workstations;
• organization of access to the Internet;
• ensuring anti-virus protection and regular backup of data;
• ensure the safety and security of data;
• recovery of equipment after failures or failures;
• maintenance and repair of computers;
• software installation and configuration;
• administration of corporate services;
• consulting support

Import substitution

As part of the national import substitution program, our Company is ready to analyze and, if possible, implement the transition to imported software and equipment for workers.

Key benefits:

• Many years of experience in developing and maintaining solutions for industrial enterprises;
• Implementation of turnkey projects - from reengineering of the Customer's business processes to the introduction of the System into commercial operation;
• Individual approach to the business of each Customer, which allows implementing solutions with high efficiency;
• The ability to implement many solutions requested by the Customer.

Team

Today, OIK is a close-knit team of industry experts and highly qualified specialists. Many employees of the company have been working in the industry for more than 10 years.

Among the company's specialists are people from industrial enterprises who share their experience and knowledge in the process of developing the company's IT solutions.

Clients

Today, we are trusted by industrial holdings, management companies and production facilities in more than 10 regions of the Russian Federation to automate and support business processes.

Among the enterprises that actively cooperate with our Company and have an agreement for full support of end users of services and the implementation of turnkey solutions are the following organizations:

• PK "CHAZ"
• Promtractor PC
• Chuvash Energy Retail Company JSC;
• LLC "CHETRA"
• Chelyabinsk Tractor Plant LLC
• KAVAZ LLC
• LLC "Volzhsky combine plant"
• MIKONT LLC
• LLC Promlit

And more than 20 companies.

Accreditation

The company is included in the register of accredited IT companies in Russia and has various benefits from the state.

SLA

We are going to discuss the possibility of choosing the level of support by SLA. SLA support is specialized service to support end users of services. The service allows you to get official the result of maintenance of information systems at a fixed price and in case of detection.

Technical support of corporate systems is carried out in accordance with international industry standards ITIL (IT Infrastructure Library) under Service Level Agreement SLA (Service Level Agreement).

Support

The service provides services for the provision of business services: composition, security list and service level. be described in the SLA. From the user's point of view, Service Desk is a project that IT services are provided like any other service company. In many Service Desk consumer organizations can be not only customers, but also their own employees. Service Desk users interact with contact through various channels: email, phone, self-service portal, mobile application, messengers.

Maintenance fleet

Our company services more than 10,000 units of equipment in accordance with AWP, PU and infrastructure services. All of the above agreements include themselves in support of the SLA. Within this contracts, such equipment is serviced as: system units, printers, scanners, MFPs, monitors, projectors, videoconferencing and many other types of equipment. We are ready to go forward for continuous operation of equipment and services of our customers and serve what is needed and how client.